Privacy Policy

Privacy Policy

This Privacy Policy outlines how Edwards Lettings and Management Limited collects, uses, and protects your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Edwards Lettings and Management Limited
Email: stay@edwardslettings.co.uk
Address: The Granary, St Marys Well Bay Road, Swanbridge, Penarth, CF645UJ

2. What Data We Collect

We may collect the following information:

• Full name
• Email address
• Phone number
• Postal address
• Booking and payment details
• Any communications with us (emails, messages)

3. How We Use Your Data

We use your data to:

• Process bookings
• Contact you with booking updates
• Respond to inquiries
• Comply with legal obligations
• Improve our services

4. Legal Basis for Processing

We process your data under the following legal bases:

• Contractual necessity (e.g., processing bookings)
• Legal obligation (e.g., tax records)
• Legitimate interests (e.g., improving services)
• Consent (for marketing, where applicable)

5. Data Sharing

We do not sell or rent your data. We may share it with:

• Payment processors (e.g., Stripe)
• Hosting and cloud storage providers
• Local authorities, if required by law

6. Data Retention

We retain personal data only as long as necessary for:

• Fulfilling bookings
• Complying with legal and tax obligations

7. Your Rights

Under UK GDPR, you have the right to:

• Access your data
• Correct or delete your data
• Object to or restrict processing
• Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, contact us at: stay@edwardslettings.co.uk

8. Security

We use technical and organisational measures to protect your data against unauthorised access or loss.

9. Updates to This Policy

This policy may be updated from time to time. The latest version will always be available on our website.